A watch that you select from our product page will consist of the watch face and the respective strap.
You can purchase additional straps in our shop.
If you purchased your timepiece directly from our website, and feel it is a matter of warranty, kindly contact us and we will assist you, directly, to the best of our ability.
Batteries fitted in our watches are expected to last between 2 to 3 years depending on external factors such as, but not limited to: external temperature, humidity, air pressure, etc.
The Wallace Hume Warranty does not cover:
If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorized third party vendor on Amazon, there is a risk of receiving a timepiece that is counterfeit, used or defective.
Wallace Hume does not honor any warranty claims that are not accompanied by the original documentation. To obtain a repair or replacement under this limited warranty, you must ensure that the authorized retailer, from where the timepiece was purchased, has appropriately filled in the warranty card.
All measurements listed below are in millimetres (mm) and reflect the timepiece’s diameter.
Classic Weave Collection:
Always remove the watch face from the perlon strap. Use lukewarm water together with soap and gently brush the wristband. Leave it to dry flat on a towel.
The water resistance of a Wallace Hume watch is 3ATM. This means the watch is splash resistant. Ok for rain, hand washing and other occasional contact with water.
Kindly note that water damage is not covered under the 24-month warranty.
If you wish to exchange your order, please contact us; we will be happy to provide you with further instructions.
You have the right to return any/all products you have purchased directly from our website within the trial period of 14 days after receiving the product(s).
The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Kindly note that you may be subject for the shipping expenses in returning this package to us.
Wallace Hume does not take responsibility for any items lost during the return shipping.
For a more detailed description of our return policy please go to the following page: Return policy Wallace Hume
You have the right to exchange any/all products you have purchased directly from our website within 30 days of receiving the item.
The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.
A product may only be exchanged for a product of the same, or lesser, value. If you wish to exchange for a more expensive product, a return must be made and we will issue a full refund. You are able to place a new order for the correct item at your own convenience.
Products purchased directly from our website must be returned to our warehouse for an exchange to be made; product(s) cannot be exchanged in a local retail store.
Kindly note that you may be subject for the shipping expenses in returning this package to us, however, Wallace Hume will cover the shipping costs when shipping the exchanged item to you.
Wallace Hume does not take responsibility for any items lost during the return shipping.
All our orders are shipped from our warehouse in the Netherlands.
We aim to ensure that you receive your order as quickly as possible.
Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched.
You should receive your order 3-5 business days (Europe) / 5-8 business days (Other parts of the world) thereafter. Packages are not transported on weekends and local public holidays.
Kindly note that the estimated delivery times (3-5 business days (Europe) / 5-8 business days (Other parts of the world)) are estimates and may vary due to external factors outside of Wallace Hume’s, and its courier’s, control.
These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.
