RETURN COSTS AND RESPONSIBILITY
Wallace Hume offers free returns on all orders. The buyer is responsible for preparing and shipping the return shipment. For a return within the 14 days trial period – which starts after the buyer received the order – please contact us if you want to return your order. After contacting us you will receive further instructions about returning your order.
In case of questions regarding returns and warranty, the buyer can always contact the Wallace Hume customer care team via our contact form.
RETURN ADDRESS
The return address for returns within the trial period is:
Wallace Hume V.O.F.
Eerste jan van der Heijdenstraat 108-3
1072VB, Amsterdam
The Netherlands
Please note that in case of a broken or damaged product, a different return address may apply. The buyer should not ship back a broken or damaged product without prior contact with the customer care team (who may provide return instructions).
In case of a product that is damaged or broken upon receipt, the Wallace Hume customer care team must be contacted by the buyer by email within 24 hours.
TRIAL PERIOD
Unless stated otherwise, the buyer has the right to revoke the agreement and to return his/her order during a period of 14 days after receiving the order, without stating a reason (please note the abovementioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform the Wallace Hume customer care team by email and to await further instructions). The buyer also has the right to inform Wallace Hume, within 14 days after receiving his/her order, of his/her decision to return the order without the obligation to state a reason (exception: in case of an incomplete or damaged product, see above); the buyer then must return his/her order within 14 days after having informed Wallace Hume.
In case the buyer wishes to use his/her right to revoke the agreement and to return his/her order, the buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. During the trial period. the buyer must carefully handle the product and keep the original undamaged packaging. The buyer shall return the ordered product to Wallace Hume together with all the accessories (if any) and, insofar possible, in the original state and packaging, in accordance with the return instructions of Wallace Hume (as described on the packing slip). The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.
The shipment costs for a return shipment within the trial period are borne by Wallace Hume. The shipment costs for a return shipment for a warranty request or repair request (for defects occurring after the buyer has used the product) are borne by the buyer.
REFUND
In case of a revocation by the buyer within the trial period, Wallace Hume will credit the buyer within 14 days after receiving the return shipment. Any credit due as a result of a return shipment will be refunded to the account that the buyer used to pay the original order.
WARRANTY AND REPAIR
The Wallace Hume warranty policy is automatically in effect upon purchase by the buyer. The two-year warranty on a Wallace Hume watch guarantees the buyer that the product meets the standards of usability, reliability and durability.
The warranty does not apply:
– damages as a result of improper usage such as scratching, bouncing, falling;
– in case of inattention;
– intentional damage; or
– neglected care.
The warranty on a watch relates to the movement and not to other parts such as the glass or the strap. Wear traces visible on the strap of a watch must be considered as normal effects of usage. The effects of transpiration on the strap differ from one person to another, due to the differences between acidity.
Wallace Hume watches are 3 ATM Water Resistant: this means that the watch is protected against minor splashes of water, Wallace Hume advises against wearing the watch during activities during which the watch can be exposed to more than minor splashes, such as rinsing of the hands or doing dishes. 3 ATM water resistant Wallace Hume watches cannot be worn during showering, swimming or diving.
Warranty does no longer apply to a Wallace Hume watch in case a third party performed repair works or other works on the Wallace Hume watch, without written permission by Wallace Hume.
In case of questions regarding returns and warranty, the buyer can always contact the Wallace Hume customer care team via our contact form.