You have the right to exchange any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.

A product may only be exchanged for a product of the same, or lesser, value. If you wish to exchange for a more expensive product, a return must be made and we will issue a full refund. You are able to place a new order for the correct item at your own convenience.

Products purchased directly from our website must be returned to our warehouse for an exchange to be made; product(s) cannot be exchanged in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us, however, Wallace Hume will cover the shipping costs when shipping the exchanged item to you.

Wallace Hume does not take responsibility for any items lost during the return shipping.